🚚 Shipping, Delivery and Disposal Policy

At Samz Design, we provide reliable delivery services across Malaysia for indoor and outdoor furniture.


📍 Delivery Areas

We deliver to selected areas in Malaysia based on our delivery zones.

  • Selangor & Kuala Lumpur

  • Putrajaya & Negeri Sembilan

  • Johor & Penang

  • Perak, Melaka & Pahang

  • Kedah & Kelantan

For locations not listed, shipping is available via manual freight quotation. Please contact us before placing your order.


🚛 Delivery Charges

Delivery charges are calculated based on:

  • Delivery location

  • Vehicle type required (Pickup / Van / Lorry)

  • Order size and volume

Shipping cost will be shown at checkout or confirmed by our team.


⏳ Delivery Time

  • Standard delivery: 45–60 days (depending on product & customization)

  • Ready stock items: 7–14 working days

  • B2B / bulk orders: Timeline confirmed after order

Our team will contact you to arrange delivery date.


🛠 Assembly Service

  • Assembly is included for selected areas.

  • Additional charges may apply for:

    • No lift access (staircase delivery)

    • Special handling requirements


📦 Sharing Lorry Delivery

For interstate deliveries, we may use shared lorry transport.
Charges are based on packing size and destination.


⚠ Important Notes

  • Customers must ensure someone is available to receive the order.

  • Samz Design is not responsible for delays due to weather, traffic, or unforeseen circumstances.

  • Please inspect items upon delivery and inform us immediately of any issues.

  • Delivery is provided to ground floor only.
    • Carry-up charges apply for upper floors (up to 6th floor via stairs if no lift):
    – Small item: RM 10 per floor
    – Big item: RM 20 per floor
  • Deliveries are on weekdays only.
    Public holiday delivery: Additional RM 100 charge.

Old Furniture Disposal:

  • Must be informed before delivery arrangement.
  • Disposal is allowed only for same category items purchased from Samz Design.
  • Disposal may be refused if items are severely damaged or have bed bugs.

Dismantle / Reinstallation:

  • Available upon request with prior notice.
  • Charge: RM 150 per item (bedframe / wardrobe / cabinet).
  • Samz Design is not responsible for scratches or damage during dismantling or reinstallation.