Samz Design Warranty

At Samz Design, we stand by the quality of our furniture. All eligible products come with a 3-year warranty for domestic use, covering manufacturing and structural defects.

Wooden Furniture

Covers structural damage such as loose joints or breakage caused by manufacturing defects.

Excludes: natural colour changes, small cracks, damage from improper assembly, or exposure to extreme conditions.

Stainless Steel Frames

Covers frame damage and weld failure caused by manufacturing defects.
Excludes: surface corrosion resulting from lack of maintenance, misuse, or incorrect assembly.

Powder-Coated Aluminium Frames

Covers structural damage and weld failure caused by manufacturing defects.
Excludes: chips, scratches, fading from normal wear, or misuse.

Sling & Olefin Rope Materials

Sling fabric: covered for defects or abnormal tearing.
Rope: covered for abnormal unravelling caused by material or workmanship defects.
Excludes: fading, stains, or damage from sun exposure, chemicals, or normal wear.

Wicker & Other Materials

Covered for structural failure or abnormal resin issues caused by defects.
Excludes: fading, discolouration, or damage from sun, liquids, chemicals, or normal wear.

What Is Not Covered

Damage from natural disasters, heavy rain, wind, or accidents

Negligence, misuse, or abnormal use

Overloading, sitting or standing on arms, or pulling and dragging frames

Normal wear and tear or user abuse

Patina development, small cracks, scratches, or dents

Colour or finish changes due to water, moisture, sunlight, ageing, or UV exposure

Custom-made, sale, or clearance items

Slight colour variation between the product and online images

Foam normal compression, sagging, stains, fabric fading, pet damage, or improper cleaning

Samz Design does not accept returns or issue credit where a customer is dissatisfied with natural colour or wood-grain variation, as these are inherent characteristics of natural materials.

How to Claim Your Warranty

Provide the original sales receipt with the date of purchase and product details.

Submit photos, or allow an inspection if requested.

Samz Design will review the claim and may repair, refinish, or replace the defective item. Replacements will match the original style and colour where possible.

For warranty claims, contact us at admin@samzdesign.com or +60 17-689 0841.