Privacy Policy
At Samz Design, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to any orders, enquiries, or services you make with us. We handle your data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).
What information do we collect?
We may collect your name, contact details (email, phone, address), delivery and billing addresses, order details, and any information you provide when you contact us, request a quote, or place an order. When you pay online, your payment is processed securely by our payment providers — we do not store your full card details.
How do we collect information?
We collect information when you browse our website, fill in an enquiry or quote form, place an order, sign up for updates, or contact us by phone, email, or WhatsApp. We may also collect limited technical data (such as cookies and site usage) to help our website work properly and improve your experience.
How we use your information
We use your information to process and deliver your orders, respond to enquiries and quotes, provide customer support, arrange delivery and installation, and keep you updated about your order. With your consent, we may also send you news about our products and offers. You can opt out of marketing at any time.
Sharing your information
We only share your information where necessary to provide our service — for example, with delivery partners, payment providers, and service providers who help us run our business. We do not sell your personal data. We may disclose information if required by law.
Cookies
Our website uses cookies to improve your browsing experience and understand how the site is used. You can manage or disable cookies through your browser settings, though some features may not work as well without them.
Data security
We take reasonable steps to keep your personal data secure and to protect it from loss, misuse, or unauthorised access. We retain your information only for as long as needed to provide our services and meet our legal obligations.
Third-party websites
Our website may link to other sites we do not own or control. We are not responsible for the privacy practices of those websites, so please review their policies separately.
Your rights
Under the PDPA, you have the right to access and correct your personal data, and to withdraw consent for marketing. To make a request, please contact us using the details below.
Contact us
If you have any questions about this policy or how we handle your data, contact us at admin@samzdesign.com or call +60 17-689 0841. We aim to respond within 24 hours.
