Frequently Asked Questions
These custom furniture FAQs answer the questions we hear most often at Samz Design. From materials and customisation to delivery, warranty and ordering, here is everything you need to know. Homeowners and businesses across Malaysia rely on us for furniture built to last.
Products and Materials
What materials do you use?
We work with solid teak, Balau hardwood, powder-coated aluminium, steel, Olefin rope and natural rattan. Upholstery uses quality foam and weather-suited fabrics. The right material depends on the piece and where you place it.
What teakwood types do you use?
We use kiln-dried solid teak for both indoor and outdoor furniture. Buyers value teak for its natural oils, strength and weather resistance. We can advise on the grade and finish that suit your project.
Can I choose powder-coated colours?
Yes. Our powder-coated aluminium and steel come in a wide range of colours and finishes. Share your preferred shade and we will match it where possible during fabrication.
What weaving materials do you offer?
We offer Olefin rope, synthetic rattan and natural wicker for woven furniture. Olefin Rope, Batyline, and synthetic options handle sun and rain well, so they suit outdoor use.
Is your outdoor furniture weather-resistant?
Yes. Our outdoor ranges use weather-resistant materials such as teak, powder-coated aluminium and Olefin rope. They stand up well to sun, rain and humidity. The aluminium is corrosion-resistant, so it keeps its finish outdoors.
How do I care for my furniture?
Care depends on the material. Teak benefits from occasional cleaning and light oiling, while powder-coated aluminium needs only a wipe-down. Our Care and Maintenance Guide explains each material in detail.
Can I choose powder-coated colours?
Yes, we provide colour swatches (Beige, Dark Grey, Texture Black, White, Teak tone, Brown & more).
Customisation & Services
Can I customise my furniture?
Yes. Custom design sits at the heart of what we do. You can adjust the dimensions, materials, finishes and upholstery to suit your space. Share your idea or a reference, and our team will guide you from concept to finished piece.
Do you handle B2B & project orders?
Yes. We supply hotels, resorts, cafés, developers and interior designers at project scale. Our in-house fabrication lets us match your designs, finishes and volumes. Contact our team to discuss your brief.
Do you offer upholstery services?
Yes. We provide upholstery and reupholstery for sofas, chairs, cushions and more. Choose from a range of fabrics and foam grades to refresh or rebuild your seating.
Do you provide assembly service?
Yes. Our team can assemble your furniture on delivery, so it arrives ready to use. Just let us know when you place your order.
Do you offer storage service?
Yes. We can store your finished furniture for a short period if your space is not ready. Speak to our team to arrange the timing.
Do you provide repair & maintenance?
Yes. We repair and maintain the furniture we make, including timber care, refinishing and reupholstery. Regular maintenance helps your pieces last longer, especially outdoors.
Can I request samples before ordering?
Yes. For larger or custom projects, we can share material and finish samples. Ask our team when you enquire so we can prepare them for you.
Delivery & Installation
What is your delivery time?
Delivery time depends on whether you choose a ready-made piece or a made-to-order item. Ready stock usually ships sooner, while custom pieces need build time. We confirm your timeline when you place the order.
Do you provide door-to-door delivery?
Yes. We arrange door-to-door delivery across the Klang Valley and wider Peninsular Malaysia. We can quote delivery to other areas on request.
Are there extra charges if no lift is available?
Do you offer disposal of old furniture?
Yes. We can remove and dispose of your old furniture during delivery as an add-on. Let us know in advance so we can include it in your quote.
Orders, Quotes & Payment
How can I place an order?
Browse our products and use the Request a Quote button. You can also message us on WhatsApp at +60 17-689 0841. We will confirm the details, pricing and lead time before finalising your order.
What payment options do you accept?
We accept Visa, MasterCard, FPX, online bank transfer, Touch ‘n Go, Stripe and PayPal.
How does your quotation and pricing work?
We work on a quote basis, so pricing reflects your exact materials, size and finish. Send a quote request or message us, and we will prepare a tailored quotation.
Do you have promoter / affiliate program?
es. We run an affiliate programme for partners who refer customers to us. Visit our Affiliate page or contact us to find out how it works.
Warranty, Returns & Support
Do you provide warranty?
Yes. A limited warranty covers manufacturing defects, with terms that vary by product and material. See our Warranty page for the full conditions.
What is your return policy?
Returns depend on the product type. You may return unused ready-made items in original condition within the stated window. Custom and made-to-order pieces are non-returnable, since we build them to your specification. See our Exchanges and Refund Policy for full terms
We work on a quote basis, so pricing reflects your exact materials, size and finish. Send a quote request or message us, and we will prepare a tailored quotation.
Company & Showroom
Where are you located?
Our workshop and showroom are in Subang, Shah Alam, Selangor. We serve customers across the Klang Valley and Peninsular Malaysia. We also serve project clients more widely on request. Full address and contact details sit on our Contact page.
What are your showroom hours?
Our showroom in Subang, Shah Alam welcomes visitors during regular business hours. Please contact us before you visit, so we can prepare and assist you.
