Frequently Asked Questions
Find answers to most common questions we get asked at Samz Design
Do you provide warranty?
Yes, limited warranty applies on manufacturing defects (terms vary by product & material).
What is your delivery time?
Standard production time is 45–60 days, depending on product & customization.
Do you provide door-to-door delivery?
Yes, we provide door-to-door delivery within Malaysia.
Are there extra charges if no lift is available?
Yes, staircase/upper floor charges apply if no lift access.
Do you offer disposal of old furniture?
Yes, disposal service available with additional charges.
What materials do you use?
Yes, disposal service available with additional charges.
What teakwood types do you use?
We use Premium Plantation Teak and Reclaimed Teak (based on client preference).
Can I choose powder-coated colours?
Yes, we provide colour swatches (Beige, Dark Grey, Texture Black, White, Teak tone, Brown & more).
What weaving materials do you offer?
We offer Olefin rope, Viro synthetic wicker & Batyline mesh for outdoor durability.
What is your return policy?
Custom-made items are non-refundable. Returns only apply for manufacturing defects.
What payment options do you accept?
We accept Visa, MasterCard, FPX, Online Bank Transfer, Touch ‘n Go, Stripe & PayPal.
Do you handle B2B & project orders?
Yes, we provide B2B solutions, bulk orders & project fabrication services.
Can I customise my furniture?
Yes, all our products can be customised in size, material & colour.
Do you offer upholstery services?
Yes, we provide new upholstery, cushion covers repair & foam replacement.
Do you provide assembly service?
Yes, professional assembly is included (depending on product).
Do you offer storage service?
Yes, short-term & monthly storage available (charges apply).
Do you provide repair & maintenance?
Yes, we offer repair, re-weaving, welding, cushion & wood restoration services.
How can I place an order?
You can order via Website, WhatsApp or Walk-in showroom visit.
Do you have promoter / affiliate program?
Yes, we welcome promoters, designers & affiliate partners (benefits apply).
What are your showroom hours?
Monday–Thursday & Saturday–Sunday: 10:00 AM – 6:00 PM
Friday: 2:30 PM – 6:00 PM
(Some public holidays closed. Please call or WhatsApp before visiting.)
