🚚 Shipping, Delivery and Disposal Policy
At Samz Design, we provide reliable delivery services across Malaysia for indoor and outdoor furniture.
📍 Delivery Areas
We deliver to selected areas in Malaysia based on our delivery zones.
Selangor & Kuala Lumpur
Putrajaya & Negeri Sembilan
Johor & Penang
Perak, Melaka & Pahang
Kedah & Kelantan
For locations not listed, shipping is available via manual freight quotation. Please contact us before placing your order.
🚛 Delivery Charges
Delivery charges are calculated based on:
Delivery location
Vehicle type required (Pickup / Van / Lorry)
Order size and volume
Shipping cost will be shown at checkout or confirmed by our team.
⏳ Delivery Time
Standard delivery: 45–60 days (depending on product & customization)
Ready stock items: 7–14 working days
B2B / bulk orders: Timeline confirmed after order
Our team will contact you to arrange delivery date.
🛠 Assembly Service
Assembly is included for selected areas.
Additional charges may apply for:
No lift access (staircase delivery)
Special handling requirements
📦 Sharing Lorry Delivery
For interstate deliveries, we may use shared lorry transport.
Charges are based on packing size and destination.
⚠ Important Notes
Customers must ensure someone is available to receive the order.
Samz Design is not responsible for delays due to weather, traffic, or unforeseen circumstances.
Please inspect items upon delivery and inform us immediately of any issues.
- Delivery is provided to ground floor only.
• Carry-up charges apply for upper floors (up to 6th floor via stairs if no lift):
– Small item: RM 10 per floor
– Big item: RM 20 per floor - Deliveries are on weekdays only.
• Public holiday delivery: Additional RM 100 charge.
Old Furniture Disposal:
- Must be informed before delivery arrangement.
- Disposal is allowed only for same category items purchased from Samz Design.
- Disposal may be refused if items are severely damaged or have bed bugs.
Dismantle / Reinstallation:
- Available upon request with prior notice.
- Charge: RM 150 per item (bedframe / wardrobe / cabinet).
- Samz Design is not responsible for scratches or damage during dismantling or reinstallation.